This section contains stories, tools, and resources to support managers in providing more effective coaching and counseling to their direct reports.

CARE defines coaching as: A formal process between a manager and direct report that enables one to improve his or her work-related knowledge or skills. The goal of coaching is to improve an employee’s effectiveness on the job.

• Thoughts on Giving Direct and Honest Feedback - A Message from Marc de Lamotte, Director HRM to All CARE Staff on Giving Feedback

• Competency Development Planning Guide - designed to help you and your manager identify development activities that will assist you in building your organizational competencies:
  
  • English - (.pdf - 1,930 KB) | Spanish - (.pdf - 1,401 KB)

• Materials for CARE’s Coaching and Counseling Workshop - materials for a 2-day course developed by CARE, where participants will understand the strategic importance of coaching and counseling, learn how accountability is essential for the coaching process, learn an approach for conducting coaching and counseling sessions, and apply the skills in scenarios specific to the CARE workplace.
  

  • Facilitator Guide - English - (.pdf - 597 KB) | French - (.pdf - 611 KB) | Spanish - (.pdf - 575 KB) | Portuguese - (.pdf - 637 KB)

  • Coaching and Counseling One-day Agenda (.pdf - 52 KB)

• G.R.O.W. Model (Coaching and Counseling Preparation Sheet) - (.pdf - 91 KB)
  This worksheet provides a set of questions to be used as a guide when engaging in a coaching dialogue

• Effective Listening Technique (EAR) - (.pdf - 66 KB)
  These techniques are useful for ensuring that you are engaged and focused as a listener

• Coaching & Counseling Decision Analysis Chart - (.pdf - 124 KB)
  A tool that helps one analyze whether to approach a situation as coaching or counseling, and to apply that analysis to a CARE scenario

• Suggested Books & Articles
  
  
  • The Heart of Coaching, by Thomas G. Crane, FTA Press (1998) - introduces Transformational Coaching - a powerful process for communicating performance feedback
    
  • Coaching For Performance, by James Whitmore, Pfeiffer & Company (1992) will help you learn the skills of good coaching
    
  • Active Listening Technique, by Bert Decker, The Art of Communicating, Crisp Publications (1998) - (.pdf - 13 KB)
    
    
• Links
  
  
  • Free Management Library - provides free management resources for nonprofits and for-profits
    
  • The Coaching and Mentoring Network - provides information on the latest developments in coaching and mentoring